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Canada's Restoration Services FAQ's

Please select the category of interest to view frequently asked questions in that category.

      Do I need a permit for water damage restoration work?

      Water restoration for residential or commercial property is a complex and extensive process. It can create major problems for the victims of water damage. This is why it helps to work with a professional restoration company offering water damage services. They have the expertise and knowledge to deal with such issues and offer reliable solutions. They also have the required permits for inspection and construction that are legally required.
      In addition to this, they will also obtain any required local permits as well as building permits on your behalf to conduct the restoration and repair work.
      The professionals must obtain permits because repairs begun without them may be subject to penalties and fines or even stopped by the authorities.

      Do I need contractors to reconstruct or repair my home after water damage or flooding?

      In case of flooding or other water damage in your home, there are a variety of aspects that you should consider, including drying out the rooms, checking for structural damage, filing an insurance claim, restoring utilities, and more. Thus, in addition to ensuring your safety, hiring a general contractor to reconstruct your home after water damage or flooding is the best way to get the work done quickly and efficiently.
      Companies such as Canada’s Restoration Services, provide reliable services. They have the experience and equipment to deal with such situations and come up with the best possible ways to restore your place.

      Does a flooded basement cause mold?

      One of the rooms in the house where you will most often find mould growth is the basement. Flooding is a common cause of mould in the basement.
      If a house gets flooded, water seeps down to the basement and stays there even after the other rooms dry. This leads to the growth of dangerous moulds such as Stachybotrys Chartarum or toxic black mould.
      If your basement floods, it helps to call professionals such as Canada’s Restoration Services, who specialize in assessing, repairing flood and water damage as well as provide mould removal services.

      Does Home Insurance Cover a Flooded Basement?

      Most homeowners assume that their home insurance policy would provide adequate coverage for any flooding or water damage. Basement flooding due to a broken appliance, freezing pipe burst, and leaking water heater is generally covered under a policy. However, it helps to know that there are a few types of home flooding that are not included in a typical home insurance policy. Similarly, although homeowner’s insurance plans offer coverage for basement flooding in some circumstances, it mostly depends on the source of the damage.
      This is why, as a homeowner, it is in your best interest to take any preventive measures by hiring the professionals to ensure that you understand the terms of your policy correctly and choose the right one that meets your needs.

      How can a pipe burst?

      There are several reasons why pipes inside a home can break open, causing flooding and water damage. Here are four principal causes of burst pipes:

      • Water Pressure - An increase in water pressure can cause a pipe to burst because it cannot withstand stress beyond a specific level.

      • Frozen Pipes - When the water inside a pipe freezes, it expands, builds pressure, and causes the pipe to burst.

      • Corrosion - Although pipes are made to last for a long time, years of slow-building corrosion or a pH imbalance in the water over time may cause a pipe to burst.

      • Moving Pipes - If water pipes are not correctly installed, they tend to sway or slightly move around inside the walls. This gradually weakens the joints in the pipe and causes it to fail.

      How do I get my insurance company to pay for a water damage?


      It always helps to know what exactly is covered by your home insurance policy. This is because not all policies offer coverage for water damage. It helps to keep the following in mind before filing an insurance claim:

      • Keep proof of the water damage

      • Have a detailed record of the damaged assets

      • Do not throw anything away as it could be a piece of evidence

      • Do not make any permanent repairs before the inspection by your insurance company

      The best way to deal with such situations is to work with a professional. At Canada Restoration Services, we work with every insurance company in Canada to provide our customers with a hassle-free experience. We also handle any communications with insurance companies. If required, we invoice your insurance directly to make things easier for you.

      How long does it take to repair and restore my home after water damage?


      Flooding can be one of the biggest disasters that can fall on a homeowner, often causing extensive damage. In such a situation, most homeowners wonder how long it would take to fix and repair things. The experienced experts dealing with water damage restoration can tell you that there isn’t any way to provide a general estimate because everyone’s situation is different. They can, however, assess your place based on the following:

      • Source of the water

      • The extent or scope of damage

      • The amount of work required to restore your house

      Depending on these aspects, the professionals offering water damage services can give you an estimated time required to repair your home.

      Is the water after a flood in my house a risk to my health?

      Water damage is destructive, and it can have long-term consequences on your health. Flooding is often associated with an increased risk of infection. It can lead to water-borne diseases, such as conjunctivitis, dermatitis, as well as nose, ear, and throat infections.
      It may also increase the chances of vector-borne diseases. Standing water in the rooms and basement often act as breeding grounds for insects such as mosquitoes and increase the risk of malaria and dengue.
      This is why it is advisable to call professionals such as Canada’s Restoration Services to deal with such situations. The experts have knowledge and resources to repair and restore properties affected by water damage and ensure that it is not a threat to those living there.

      What are the different types of water damages?

      The Institute of International Cleaning and Restoration Certification (IICRC) determines the categories of water damage. The different types are as follows:

      • Category 1 - Clean Water
        Floodwater that poses a health threat is referred to as clean water. It can result from broken equipment and appliances, toilet holding tanks, and rainwater. Although the water is not an immediate risk, even standing clean water can become contaminated in as little as 48 hours.

      • Category 2 - Greywater
        Wastewater that is not polluted with fecal matter is called greywater. It includes water from showers, bathtubs, dishwashers, washing machines, and sinks. Since it may contain small quantities of contaminants, greywater can cause illness if ingested. Greywater floods can be caused by a broken pipe, an overflowing appliance or plumbing fixture. In the case of greywater flooding, it is wise to hire professionals to clean the area safely.

      • Category 3 - Blackwater
        Blackwater is the wastewater contaminated with toxins and human waste. It comes from broken sewage pipes. Blackwater floods are the most dangerous and destructive, which is why it is advisable to contact a water restoration expert to assess the situation in such cases.

      What Do I Do In A Water Damage Emergency?

       1. What to do first;

      Call a professional immediately, they will be able to safely remove all the water and prevent secondary damages such as mold

      2. Take Precautions;

      • Turn off all electricity to the room which have water damage or has been flooded .
      • Contain the damage, try and block off the rooms that water has been able to enter
      • If you must enter the room, make sure you use safety equipment. Use gloves, rubber boots, and eye protection.
      • Shut off the main water to the house (depending on where the water is coming in from).
      • Disable any battery powered devices.
      • Look for signs of structural damage.
      • Keep mouth and eyes clear of the water.
      • Watch for hidden debris such as broken glass.

      3. Take an Inventory of the damage;

      • Walk around the perimeter of the property taking notes and pictures on what is damaged.
      • Inspect damaged areas for potential structural weakness.
      • Wait for a professional to certify the structure before going inside.

      4. Secure the property;

      Contain the water damage and block of any contaminated rooms. Make sure the water isn’t affecting any other rooms if it can be blocked.

      What Should I Watch Out For When The Snow Is Melting?

      Every season brings its own concerns and hazards to a home. After bearing the harsh winter of temperatures significantly rising and dropping, home owners now must worry about the melting snow. Water damages are major concerns throughout the winter seasons due pipes freezing and bursting. It is also an issue during the spring season due to the spring thaw and all the snow melting. Although you can never completely eliminate the chances of damages from happening, there are many steps that can be taken to help reduce the risk.

      Water is able to penetrate into a home through cracks in the foundation or in window sills due to the fluctuating weather. During warm weather, water seeps into the ground and when the temperature drops, the water freezes. When the water freezes, it expands and pushes the foundation causing cracks. Even the smallest, hairline crack can allow a significant amount of water into your home.

      When should I call a restoration company after water damage?

      Time is crucial as far as water damage is concerned. This is why calling a professional water restoration company can help you deal with such situations in the best manner. Professionals have the knowledge, skills, equipment, and other essential resources to handle the process. They also have the expertise to find larger issues before they lead to any further complications.
      Also, remember that the key to preventing extensive water damage and to your house is to know the signs. Growth of mould, patches on walls and ceilings, water buildup under the floor are the indications you need to look for.

      Why should I use an IICRC Certified Restoration company?

      The Institute of Inspection Cleaning & Restoration Certification is a certification authority. The IICRC establishes standards that the cleaning and restoration companies should meet. There are many benefits of working with an IICRC certified restoration company, including the following:

      • Deal with professionals who know exactly what to do in an emergency such as pipe burst or basement flooding.

      • The technicians will have the knowledge and skills on how to operate and place drying equipment in the most efficient ways.

      • The company will have the expertise, experience, and resources to handle a project of any size.

      • The experts from an IICRC certified company will have the ability to answer your questions.

      • You can rest assured about handling the damages in the best possible way with minimal disruption.

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