Jorge called me an hour before coming over to make sure I was still available. When he arrived he was very friendly and informative. I was mid renovation and he told me exactly what I needed to do so I could get the job done. He told me he didn't want to take my money as it looked like I had it under control. Very friendly and excellent service! Would highly recommend him.
My wife and I noticed that the drywall at the base of the garage wall had become saturated after absorbing the water that collected there from melting snow on our vehicle over the winter. Fearing the worst, we contacted Canada Restoration Services to provide an estimate to remove the drywall, check for any mold behind it, and replace with something more suitable that would not allow the problem to reoccur. We got quotes from two companies, and when Tim from Reel Clean (a local partner for Canada Restoration Services) came in at a significantly lower rate (less than half!) of what the other company quoted, all while providing vastly-superior customer service, the decision to go with them was one of the easiest I have ever made. Thankfully there was no mold; however, the job got complicated when we discovered an issue with the wall on the other side of the garage which forced us to put their remediation work on hold. Tim and his team were supportive as my family dealt with the shock and delay of another unexpected home problem, and worked around our schedule to make sure we had all of the information we needed before deciding on a plan of action. Instead of putting pressure on us to complete the work, they worked with us to answer all of our many questions and ensure the job would be done right and would work for us. The crew did a great job of removing the old drywall on both sides and replacing it with concrete board. The entire team was courteous, professional, and very helpful. We happened to be dealing with several other contractors for various jobs around the house, and wish all of them had the same customer-centric approach that Canada Restoration Services uses. If you need remediation work, I highly recommend Tim and his team!
Fantastic service from this company. Starting with the initial visit by the branch manager, Jean-Michel, who arrived early and took the time to calmly and professionally look at what needed to be done....and then reassure us that what was needed was doable in a relatively quick timeframe. Throughout the process he was always available to answer questions and even took time from his vacation to visit the job site, more than once, to check on the progress and answer our questions.
The on site crew was friendly, professional, reliable and thorough. Always on time and kept us well informed throughout. The site supervisor, Prateek Juyal, was amazing. Always available with a real “can do” attitude who constantly reassured us and went beyond what you would expect in customer service. His crew....Robin, Dillon and others....were hard working, friendly and courteous at all times.
Even dealing with head office on financing and payments was smooth, timely and friendly.
We cannot say enough about this company who managed to make a very distressing mould situation much less troubling. Thanks to everyone.