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Water Damage Restoration Ottawa

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Water Damage Restoration in Ottawa

Canada's Restoration Services has been responding to water damage and flood emergencies across Ottawa since 2008. With over 34,000 inspections completed nationally, an A+ BBB rating, IICRC certification, and recognition as a HomeStars Best of the Best award-winning restoration company, we're one of the most experienced and most trusted restoration providers in Canada’s Capital Region.

When you’re facing a burst pipe, a backed-up sewer, or a flooded basement after a spring thaw, contact our local Ottawa water damage team. We get on-site fast and handle every step from initial extraction through to full restoration.

24/7 emergency dispatch. On-site within 45 minutes or less.

  • Over 15 years in business: Operating since 2008, with a track record built on hundreds of restoration jobs across Ottawa’s residential, commercial, and industrial properties.
  • IICRC-Certified Technicians: Our team of experienced water damage technicians is certified for water damage restoration.
  • BBB Accredited, A+ Rating: We have a consistent record of professionalism and client satisfaction.
  • HomeStars Best of the Best Award-Winner: Canada’s Restoration Services is recognized as a leading, trusted restoration company by the homeowners who've hired us and reviewed our work.
  • Mike Holmes Trusted: Featured on Holmes Makes It Right as a contractor that meets the standard serious homeowners expect.
  • Insurance-Approved Vendor: We work with all major Canadian insurers, and help handle documentation and invoices directly when applicable.
  • Full-Service from Start to Finish: We handle extraction, drying, demolition of unsalvageable material, sanitizing, and reconstruction, so you're dealing with one accountable team throughout.

What to Do Immediately When Facing Water Damage in Ottawa

As soon as you notice flooding, leaks, or burst pipes that require emergency water damage restoration in Ottawa, contact our local team in Ottawa. We’ll be on-site quickly to assess and support your restoration needs. 

While we make our way to your property, here’s what you can do:

  1. Shut off the water source if you can identify it and access the shutoff safely.
  2. Cut power to the affected area if it's safe to do so. Never enter standing water with electricity still active.
  3. Don't run your own fans. Without professional drying equipment, fans can push moisture into dry areas and spread mold spores.
  4. Leave saturated materials where they are; we'll assess what can be saved.
  5. Take photos and video before anything is moved to support your insurance claims.
  6. Move valuables and critical documents to a dry area only if you can do so safely.

Awards, Certifications & Insurance

Canada’s Restoration Services is BBB Accredited with an A+ rating, HomeStars Best of the Best 2025, WSIB-certified, and insured through Totten Group. Our asbestos projects follow Ontario Regulation 278/05 requirements for safe handling, containment, removal, and disposal.

HomeStars

BBB

CleanTrust Certified

Totten Group

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Our Restoration Process for Water Damage Emergencies in Ottawa

  1. Emergency Response and Assessment: We use moisture meters and thermal imaging to map every wet area, classify the water (clean, gray, or black), and give you a clear picture of what needs to happen.
  2. Water Extraction: Using Industrial pumps, we remove standing water as quickly as possible. The faster water comes out, the more material can be saved and the lower the overall water damage restoration cost.
  3. Structural Drying: High-velocity air movers and commercial dehumidifiers are placed strategically throughout the affected area. Moisture readings are monitored daily until the space reaches safe, dry levels.
  4. Removal of Unsalvageable Material: Waterlogged drywall, insulation, flooring underlayment, and carpeting that cannot be effectively dried are removed and disposed of. Leaving saturated material in place is the most common cause of mold infestations after a water event.
  5. Sanitization and Disinfection: Antimicrobial treatments are applied to all affected surfaces, particularly important in sewer backup and gray water situations.
  6. Pack-Out and Storage: If your belongings need to be moved and stored while work is completed, we provide pack-out and secure storage services to protect your possessions during the restoration process.
  7. Reconstruction: Once the property is fully dry and clean, we rebuild drywall, flooring, insulation, painting, and finishes so you're working with a single company from first call through to completed restoration.

Neighbourhoods We Serve in Ottawa

Canada's Restoration Services responds to water damage calls across all of Ottawa and the surrounding region, including:

If your neighbourhood, town or city isn't listed here, call us as we serve all of Ottawa and much of the surrounding region.

Frequently Asked Water Damage Questions in Ottawa

How quickly can mold develop after a flood?

Mold can begin growing within 24 to 48 hours in warm, moist conditions. This is why rapid extraction and professional drying are so important. Water damage restoration is not just about removing the visible water, but eliminating moisture from materials and air down to safe levels.

Will my home insurance cover water damage in Ottawa?

It depends on the source. Most standard policies cover sudden and accidental water damage from burst pipes and appliance failures. Sewer backup coverage is often a separate coverage option, which is worth checking before you need it. Overland flooding from external water has traditionally required additional coverage, though more insurers now offer it. We work with all major insurers and can help you understand what your policy covers as part of our process.

How long does water damage restoration take?

Structural drying typically takes 3 to 5 days, depending on the extent of the damage, the materials affected, and conditions in the space. Reconstruction such as replacing drywall, flooring, and finishes can add additional time depending on the scope. We'll give you a realistic timeline after the initial assessment.

Do I need to leave my home during restoration?

Not necessarily. In many cases, flood damage cleanup work can be completed while you're in the home. In situations involving sewage backup, significant structural damage, or active mold, temporary relocation may be recommended for health and safety reasons. We'll be upfront with you about this from the start.

What is secondary water damage?

Secondary damage is what happens after the initial event: mold growth, wood rot, warped flooring, rusted metal, electrical damage, and deteriorating drywall. It's caused by moisture that wasn't fully extracted or dried. Thorough professional water damage restoration prevents secondary damage; inadequate cleanup can cause it to be worse.

Can you help with the insurance claim?

Yes. As an insurance-approved vendor, we work directly with your insurance company, provide complete documentation of the damage, and can invoice the insurer directly in many cases. We've done this with every major Canadian insurer and know exactly what adjusters need.

When the worst happens, call the pros; Canada’s Restoration Services in Ottawa and surrounding areas. Whatever your restoration needs may be, we can get it done, and done right!

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Ottawa is the capital of Canada. It is the second largest city in Ontario and the fourth largest city in the country. The city is located on the south bank of the Ottawa River in the eastern portion of Southern Ontario. Ottawa borders Gatineau, Quebec, located on the north bank of the Ottawa River; together they form the National Capital Region.

Frequently Asked Questions

What Do I Do In A Water Damage Emergency?

The first thing you should do in a water damage emergency is call a professional immediately. Certified water damage restoration experts will be able to safely remove all the water and prevent secondary damage such as mold.

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What Should I Watch Out For When The Snow Is Melting?

Every season brings its own concerns and hazards to a home. After bearing the harsh winter of temperatures significantly rising and dropping, home owners now must worry about the melting snow. Water damage is a major concern throughout the winter seasons due to pipes freezing and bursting. It is also an issue during the spring season due to the spring thaw and all the snow melting. Although you can never completely eliminate the chances of damages from happening, there are many steps that can be taken to help reduce the risk.

If you do notice any signs of water damage, it's important to take action right away. The sooner you address the issue, the less damage will be done. Call a professional restoration company like Canada's Restoration Services to help get your home back to normal.

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Does a Flooded Basement Cause Mold?

Yes, basement flooding does cause mold if not treated or intervened with water damage restoration services.

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Does Home Insurance Cover a Flooded Basement?

Most homeowners assume that their home insurance policy would provide adequate coverage for any flooding or water damage. Basement flooding due to a broken appliance, freezing pipe burst, and leaking water heater is generally covered under a policy. However, it helps to know that there are a few types of home flooding that are not included in a typical home insurance policy. Similarly, although homeowner’s insurance plans offer coverage for basement flooding in some circumstances, it mostly depends on the source of the damage.

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How Long Does it Take to Repair and Restore My Home After Water Damage?

Flooding can be one of the biggest disasters that can fall on a homeowner, often causing extensive damage. In such a situation, most homeowners wonder how long it would take to fix and repair things. The experienced experts dealing with water damage restoration can tell you that there is no way to provide a general estimate because everyone’s situation is different. They can, however, assess your place based on the following:

  • Source of the water
  • The extent or scope of damage
  • The amount of work required to restore your house

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Recent Reviews

I needed asbestos removed from my heating pipes and furnace. I called Canada's Restoration Services after reading their reviews online. Their price was the lowest by far. They were very professional and honest from the beginning. Jean Michel and his crew were terrific. I would highly recommend this company.
 

Elaine G.

We had a flood in our basement.  I chose CRS by chance online.  The manager we dealt with Paul was extremely helpful and compassionate.  His crew were polite, clean and courteous.  They did their job with no disruption to us and on our schedule. Paul was particularly helpful in that a lot of the damaged items were family heirlooms and needed special attention.I would recommend CRS, particularly Paul, to anyone. Thank you!

M. Makohoniuk

Finding Mold in our home was scary. I went online and found Canada's Restoration Services. They arrived the next day and conducted a free mold inspection. They put together a report that showed the extent of the remediation and a quotation. Thankfully, they safely got rid of all the mold. I would recommend this company to my friends and family. 

William B.

I called Canada's Restoration Services once I noticed mould in my basement. I was a little bit frustrated because I didn't know what to do because I have never had this problem before. I was so impressed with how professional and trustworthy the company was. They were very honest and explained everything to me in detail, after they put together a report. The team got rid of the mold and put myself and my family at ease. Canada's Restoration Services was such a big help! 

Catherine S.

After the disaster floods that happened in Montreal, I quickly called Canada's Restoration Services. I have used them before and loved how professional they were. They arrived at my house immediately and began extracting the water from my basement. My family and I were able to return to our normal lives without stressing. Thank you Canada's Restoration Services. 

Rose D.

I had to get an asbestos test conducted in my attic before I sold my house. I called Canada's Restoration Services after reading their reviews online. I made the right decision, as they were very professional and honest from the beginning. I would recommend this company to my friends & family. 

Lisa B.

We first used Canada’s Restoration Services (CRS) two years ago when we discovered a mold issue under our kitchen sink. I chose CRS for that job because of their many excellent reviews and I wanted a company experienced with mold. The spores are dangerous when released into the air, and we have a family of asthmatics. The mold had spread under the floor and down to the basement but the foreman, Jon Tarves and his team at CRS did a great job!

Jetta Claws

For many years I had a persistent leak in my home. I've had many companies take a look at the problem but none were able to target the source of the leak successfully. Canada's Restoration Services delivered their promises demonstrating their ability to identify my needs as a customer and prioritize my own health as well as my family's. Definitely recommend to anyone. They also provided exceptional customer service.

Gianluca Addante

There was asbestos in my house and Canada restoration services worked really hard to inspect my house and ensure that all the asbestos was gone. Very professional and knowledgeable individuals. Quick and reliable. Definitely recommend.

Merna Buni

We were very happy with the services we received from Canada Restoration Services from the time we met with the salesman to the workers and the finance department. Every question or concern we had was addressed quickly, professionally and accurately. Our home was treated with respect and kept clean throughout the process. Start and end dates were right on and our neighbors had absolutely no complaints whatsoever. We would absolutely recommend them. All the best to the team!"

Lucia Marcozzi

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Cities Across Canada

Canada's Restoration Services, IICRC-certified mold removal, asbestos abatement, and water damage restoration company in Toronto and the GTA, serving all of Canada since 2008. 34,000+ inspections. Mike Holmes trusted. 24/7 emergency response.

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