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Water Damage Restoration Ottawa

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Water Damage Restoration in Ottawa

Canada's Restoration Services has been responding to water damage and flood emergencies across Ottawa since 2008. With over 34,000 inspections completed nationally, an A+ BBB rating, IICRC certification, and recognition as a HomeStars Best of the Best award-winning restoration company, we're one of the most experienced and most trusted restoration providers in Canada’s Capital Region.

When you’re facing a burst pipe, a backed-up sewer, or a flooded basement after a spring thaw, contact our local Ottawa water damage team. We get on-site fast and handle every step from initial extraction through to full restoration.

24/7 emergency dispatch. On-site within 45 minutes or less.

  • Over 15 years in business: Operating since 2008, with a track record built on hundreds of restoration jobs across Ottawa’s residential, commercial, and industrial properties.
  • IICRC-Certified Technicians: Our team of experienced water damage technicians is certified for water damage restoration.
  • BBB Accredited, A+ Rating: We have a consistent record of professionalism and client satisfaction.
  • HomeStars Best of the Best Award-Winner: Canada’s Restoration Services is recognized as a leading, trusted restoration company by the homeowners who've hired us and reviewed our work.
  • Mike Holmes Trusted: Featured on Holmes Makes It Right as a contractor that meets the standard serious homeowners expect.
  • Insurance-Approved Vendor: We work with all major Canadian insurers, and help handle documentation and invoices directly when applicable.
  • Full-Service from Start to Finish: We handle extraction, drying, demolition of unsalvageable material, sanitizing, and reconstruction, so you're dealing with one accountable team throughout.

What to Do Immediately When Facing Water Damage in Ottawa

As soon as you notice flooding, leaks, or burst pipes that require emergency water damage restoration in Ottawa, contact our local team in Ottawa. We’ll be on-site quickly to assess and support your restoration needs. 

While we make our way to your property, here’s what you can do:

  1. Shut off the water source if you can identify it and access the shutoff safely.
  2. Cut power to the affected area if it's safe to do so. Never enter standing water with electricity still active.
  3. Don't run your own fans. Without professional drying equipment, fans can push moisture into dry areas and spread mold spores.
  4. Leave saturated materials where they are; we'll assess what can be saved.
  5. Take photos and video before anything is moved to support your insurance claims.
  6. Move valuables and critical documents to a dry area only if you can do so safely.

Awards, Certifications & Insurance

Canada’s Restoration Services is BBB Accredited with an A+ rating, HomeStars Best of the Best 2025, WSIB-certified, and insured through Totten Group. Our asbestos projects follow Ontario Regulation 278/05 requirements for safe handling, containment, removal, and disposal.

HomeStars

BBB

CleanTrust Certified

Totten Group

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Our Restoration Process for Water Damage Emergencies in Ottawa

  1. Emergency Response and Assessment: We use moisture meters and thermal imaging to map every wet area, classify the water (clean, gray, or black), and give you a clear picture of what needs to happen.
  2. Water Extraction: Using Industrial pumps, we remove standing water as quickly as possible. The faster water comes out, the more material can be saved and the lower the overall water damage restoration cost.
  3. Structural Drying: High-velocity air movers and commercial dehumidifiers are placed strategically throughout the affected area. Moisture readings are monitored daily until the space reaches safe, dry levels.
  4. Removal of Unsalvageable Material: Waterlogged drywall, insulation, flooring underlayment, and carpeting that cannot be effectively dried are removed and disposed of. Leaving saturated material in place is the most common cause of mold infestations after a water event.
  5. Sanitization and Disinfection: Antimicrobial treatments are applied to all affected surfaces, particularly important in sewer backup and gray water situations.
  6. Pack-Out and Storage: If your belongings need to be moved and stored while work is completed, we provide pack-out and secure storage services to protect your possessions during the restoration process.
  7. Reconstruction: Once the property is fully dry and clean, we rebuild drywall, flooring, insulation, painting, and finishes so you're working with a single company from first call through to completed restoration.

Neighbourhoods We Serve in Ottawa

Canada's Restoration Services responds to water damage calls across all of Ottawa and the surrounding region, including:

If your neighbourhood, town or city isn't listed here, call us as we serve all of Ottawa and much of the surrounding region.

Frequently Asked Water Damage Questions in Ottawa

How quickly can mold develop after a flood?

Mold can begin growing within 24 to 48 hours in warm, moist conditions. This is why rapid extraction and professional drying are so important. Water damage restoration is not just about removing the visible water, but eliminating moisture from materials and air down to safe levels.

Will my home insurance cover water damage in Ottawa?

It depends on the source. Most standard policies cover sudden and accidental water damage from burst pipes and appliance failures. Sewer backup coverage is often a separate coverage option, which is worth checking before you need it. Overland flooding from external water has traditionally required additional coverage, though more insurers now offer it. We work with all major insurers and can help you understand what your policy covers as part of our process.

How long does water damage restoration take?

Structural drying typically takes 3 to 5 days, depending on the extent of the damage, the materials affected, and conditions in the space. Reconstruction such as replacing drywall, flooring, and finishes can add additional time depending on the scope. We'll give you a realistic timeline after the initial assessment.

Do I need to leave my home during restoration?

Not necessarily. In many cases, flood damage cleanup work can be completed while you're in the home. In situations involving sewage backup, significant structural damage, or active mold, temporary relocation may be recommended for health and safety reasons. We'll be upfront with you about this from the start.

What is secondary water damage?

Secondary damage is what happens after the initial event: mold growth, wood rot, warped flooring, rusted metal, electrical damage, and deteriorating drywall. It's caused by moisture that wasn't fully extracted or dried. Thorough professional water damage restoration prevents secondary damage; inadequate cleanup can cause it to be worse.

Can you help with the insurance claim?

Yes. As an insurance-approved vendor, we work directly with your insurance company, provide complete documentation of the damage, and can invoice the insurer directly in many cases. We've done this with every major Canadian insurer and know exactly what adjusters need.

When the worst happens, call the pros; Canada’s Restoration Services in Ottawa and surrounding areas. Whatever your restoration needs may be, we can get it done, and done right!

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Ottawa is the capital of Canada. It is the second largest city in Ontario and the fourth largest city in the country. The city is located on the south bank of the Ottawa River in the eastern portion of Southern Ontario. Ottawa borders Gatineau, Quebec, located on the north bank of the Ottawa River; together they form the National Capital Region.

Frequently Asked Questions

What Do I Do In A Water Damage Emergency?

The first thing you should do in a water damage emergency is call a professional immediately. Certified water damage restoration experts will be able to safely remove all the water and prevent secondary damage such as mold.

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What Should I Watch Out For When The Snow Is Melting?

Every season brings its own concerns and hazards to a home. After bearing the harsh winter of temperatures significantly rising and dropping, home owners now must worry about the melting snow. Water damage is a major concern throughout the winter seasons due to pipes freezing and bursting. It is also an issue during the spring season due to the spring thaw and all the snow melting. Although you can never completely eliminate the chances of damages from happening, there are many steps that can be taken to help reduce the risk.

If you do notice any signs of water damage, it's important to take action right away. The sooner you address the issue, the less damage will be done. Call a professional restoration company like Canada's Restoration Services to help get your home back to normal.

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Does a Flooded Basement Cause Mold?

Yes, basement flooding does cause mold if not treated or intervened with water damage restoration services.

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Does Home Insurance Cover a Flooded Basement?

Most homeowners assume that their home insurance policy would provide adequate coverage for any flooding or water damage. Basement flooding due to a broken appliance, freezing pipe burst, and leaking water heater is generally covered under a policy. However, it helps to know that there are a few types of home flooding that are not included in a typical home insurance policy. Similarly, although homeowner’s insurance plans offer coverage for basement flooding in some circumstances, it mostly depends on the source of the damage.

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How Long Does it Take to Repair and Restore My Home After Water Damage?

Flooding can be one of the biggest disasters that can fall on a homeowner, often causing extensive damage. In such a situation, most homeowners wonder how long it would take to fix and repair things. The experienced experts dealing with water damage restoration can tell you that there is no way to provide a general estimate because everyone’s situation is different. They can, however, assess your place based on the following:

  • Source of the water
  • The extent or scope of damage
  • The amount of work required to restore your house

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Recent Reviews

I called had CRS as my bathtub had overflowed in my upstairs bathroom. I spoke with a nice lady named Jasmine and she scheduled a free estimate for the same day!! A technician Aris came to my home gave me a very reasonable price and I asked how fast could the job get done?

He said today talk about great service, CRS did everything to dry out my bathroom properly and as quickly as possible. Aris was very friendly and talked to me about everything to be done and answered all my questions and concerns.

I would highly recommend CRS to anyone who has a Water Damage they are fast friendly and do amazing work. 

Michelle J

We had contacted CRS to provide a second opinion about concerns with odor/mold in our basement, and garage, after a flood.  The wet non restorable items were stored in our garage and we were concerned that we would have another area to worry about mold. We were unhappy with our current restoration company, and Jorge came to assess our situation.  He provided some insight on questions to ask, and reassurance about what had been done to industry standard.

He appears hands on as a project manager and responsive to questions/concerns.  If we could have chosen our own restoration company, based on Jorge's prompt response to our inquiry and site visit, CRS would have been a great option.
 

J. Groshong

We sustained water damage in our basement. the insurance company called for someone to come over but they weren't able to come for hours. We called Canadas Restoration and Caleb was there within the hour, and his team within 2 hours. they did a great job to remove carpet and drywall. did the rebuild quickly. 

We would recommend.

Thank you. 

Sue

I had a great experience with CRS, our downstairs had flooded and needed quick attention. The CS agent Jasmine was very prompt and friendly and she had a team out within 1.5 hours of my call, The team showed up on time and with all the proper equipment to get the water out as fast as they could and they had completed cleaning up my basement in 2 hours and left drying equipment to take out the moister.

The next day I had a PM out to scope the work that had been done and to check for any further damage. Jasmine contacted me to see how everything went and if I had any more questions or concerns. CRS are amazing and set my mind at ease thinking I had a disaster on my hands but they were so quick and efficient and everything ran smoothly with no issues.

CRS saved the day and my home of a potential huge Water Damage that might have resulted in mold. CRS will be highly recommend to all my family and friends!!

Len

We had water damage on chistmas day. I called canadas restoration and caleb came out right away. he and his crew removed the wet carpet and carpet pad, set up equipment and removed the musty smells. all on Christmas day!.

A great big thanks to canadas restoration. we will definitely recommend them to our friends and family.

Jim and Marlene

Jim

High praise to the team that did water damage clean-up at our home --- Prakeet for the initial evaluation, estimate and follow-up; Cameron and Serge for the actual clean-up and de-contamination work. They took great care to move furniture, books and bookcases and repositioned all of this after the work. Polite, friendly, efficient. We highly recommend the team.

Norma and Joseph

Thanks to manager Caleb and his team for coming out on a sunday to clean up after our washing machine broker. they vaccumed up the water, cleaned the floor and dried it out. very happy with the service our family received

Rob d

Rob D.

We had a flood, we called 3 companies , CRS was the first one to call back and sent a team with in 30 minutes they started working . they extracted the water, saved our carpet , prevented Mold growth. Canada's Restoration Services is a great company, you can trust them, we sure do.

Frank S

Fasst, efficient and professional! Will definitely use again if I need emeregency water services again.

D Lowitski

To Whom It May Concern

Re:  Roberto Lamas
        Maggie Gray
        Nick Bakos
 
We needed to have some mould remediation work done at the church and used the services offered by Canada Restoration Services.
 
Initially, I met with Roberto Lamas, Quebec’s Regional Director, to obtain an estimate for the work to be done. He was very professional, providing detailed information, and clearly answered many of my questions. He also had a very pleasant manner about him.
 
The work crew (Maggie and Nick) started work on Oct. 15, 2012.  They also were very pleasant and knowledgeable. They worked well together. Both Maggie and Nick showed great interest in their job and demonstrated an ability to be decisive and to answer and explain the methods used. The work was completed on time.
 
They were a very nice group of young people to carry out the needed work.
 
(Mrs) Anne Altosaar
Chairperson of the Church Council
 
(Mrs) Anne Altosaar

We dealt with two disasters over the past year.

In 2012 we found mold throughout 80% of our house and in 2013 we had a basement flood with a water level of 15 inches.

In both cases we contacted Canada Restoration Services.

Roberto, Maggie and their crew were outstanding and prompt. They explained every stage of the process and answered all our questions with professionalism and courtesy.

They did an excellent job in making sure that the house was clean after they were done.

They helped to reduce our stress levels considerably and we would recommend them without hesitation to anyone!!

Regards,

Melanie & David Arbuckle

Melanie & David Arbuckle

During flood devastation Marat and his highly professional team came as saviours and carried out the emergency work efficiently and on time. In such difficult times Canadian Restoration services teams assurance and advice was greatly appreciated. Shall always be thankful
 

Suresh Kalidoss

Absolutely amazing Service! Professionalism in every sense of the word! both me and my wife are extremely pleased and recommend their services! Treated our basement and passed air testing the first time as promised, we are very happy, now we can breath clean air in our home without any worry!

Thanks guys!

Allen

On discovering what I thought was mould in a basement storage area, I contacted Canada's Restoration Services.  The very next morning, a Project Manager, Aris, came to inspect the area.  I was relieved to be told that the black area was actually some type of paint rather than mould.

I appreciated Aris' integrity and his respectful attitude (as I did feel rather foolish).  He took the time to explain how a mould situation would actually look and smell.  When looking for a contractor, trust is crucial.

A proper assessment, honest communication with the client and expertise in completing the job is paramount.  Thank you!

Sandra D in GTA

From the first time CRS came by to do an estimate to the time the actual job was completed, CRS was AMAZING! So professional,extremely friendly and felt comfortable with all the work being done and most importantly we feel safe in our home. They were also so patient while waiting for the insurance claim to go through. We would hire them again and trust them with any recommendations or advice. HIGHLY RECOMMENDED!

Brock

We had a water related emergency issue will away on holidays. Contacted Canada's Restoration and they responded immediately. Dealt with the cause of the water and had the entire area dry before we returned home! Highly recommend!! Thank you for your amazing service and treating our home as if it was your home!

David Wasserman

Our washing machine water line broke and flooded our basement. We called our insurance company and they were to send there water company to help. After waiting an hour we still haven't received a call. We called Canada's restoration and Caleb and his crew came out within the hour and started the cleanup. They were able to save some valuable items of ours.

Thank you for your quick response
Randy

Randy G.

Honest, Professional Company! I used them when my basement flooded from a sewer backup. Team was onsite within and hour and had the water cleared away with a couple hours. They set up equipment and cleaned everything with an antimicrobial.

Great Job, will definitely use again in the future if needed (fingers crossed, hopefully not!)

Bryson

We had a flood in our basement.  I chose CRS by chance online.  The manager we dealt with Paul was extremely helpful and compassionate.  His crew were polite, clean and courteous.  They did their job with no disruption to us and on our schedule. Paul was particularly helpful in that a lot of the damaged items were family heirlooms and needed special attention.I would recommend CRS, particularly Paul, to anyone. Thank you!

M. Makohoniuk

Unfortunately I had a burst pipe in my home. And to make it worse, it happened on the weekend. I called Canada's Restoration Services in right away. They were on site in 1 Hour and started extracting the water right away. Gabriel and his Team did a fantastic Job and even dealt with the Insurance for me! Such a relief.

They were able to salvage most of the basement due to their timely response.

Well Done Team! 

Julia N.

I booked my inspection with a CSR and the next day Robbie came out assessed the situation and told me he would have a quote out to me later on that day. My quote came when he said and it was reasonable so I went ahead with the project. CRS came to my house on time cleaned up the water,dried the area and fixed all the damages.

They did a remarkable job, it looks like we never had any water damage at all.

Great job CRS I will be recommeding you to everyone

Jessie

Prompt service - kept us up to date on the steps - billed to the estimate I| approved discussed the work with the adjuster - they left our home cleaner than before they started

Randy Stell

I just wanted to take a quick moment to commend one of your GTA staff members- Alissa. As a mother with two young children in the house I was quite worried when I found black mould underneath my basement carpet.

I spoke with Alissa who put my mind at ease and was very helpful in explaining the next steps to me. I was worried about being taken advantage of as I am NOT a handyperson I don't do this very often, but I wanted to let you know that you have an exceptional employee and your company has exceeded my expectations.

I will definitely use your services in the future (although I am hoping not to have to!) and I will recommend your company to my neighbours and friends.

Thanks again

Sarah Pedersen

Called Canada's restoration services after the heavy rains. Caleb came out and assessed it. his crew soon followed cleaning up and saving some of my wifes valuables in the basement. they were efficient and professional. the rebuild was done before my neighbours started!! thanks,

Stan

Stan

Due to the recent warmer weather, melting snow and water was able to enter my basement from some foundational cracks. I was recommended Canadas Restoration services and they did a great job. They were able to quickly dry out the floors and minimize the damage to my basement (after I just installed new floor). Glad for their help because they found some mold behind my baseboard and took care of that too. Highly recommend.
 

Gabby Yanko

Jorge called me an hour before coming over to make sure I was still available. When he arrived he was very friendly and informative. I was mid renovation and he told me exactly what I needed to do so I could get the job done. He told me he didn't want to take my money as it looked like I had it under control. Very friendly and excellent service! Would highly recommend him.

Thomas Karall

I hired Canada restoration services after a flood in our basement from the storm. Alex was amazing from the start he contacted me within a few min. The team showed up and were very efficient, they explained everything they were doing and what needed to be done once the water was removed including the removal of drywall and all affected furniture.

I highly recommend them!

Our insurance company worked directly with them ! It was so much less stressful!

A Dul

The job was done quickly and professionally Very nice people. I’m happy!

Avi Greizman

After all the snow we had this year I had some water damage in my basement from the melting snow . I looked up CRS scheduled an inspection with a friendly girl named Alissa. She set up an inspection for me the next day with Alex.

Alex provided me with an free estimate that evening. The next day I called and booked the job and the crew showed up 2 days after my inspection and promptly had my basement clean and clear of any sitting water they were very tidy and respected my home and belongings.

I tell all my friends about CRS and would highly recommend them to anyone who has a Water Damage.

Thank you CRS you made my Water Damage a pleasant experience.  

Ron

Roberto and his crew were very professional from the first estimate to the needed remediation and the final clean up. The attention to detail was amazing especially with preparing the room with the tarps. The team was very personable and made us feel confident that this job was going to be done right.

Canada’s Restoration Services was prompt, very fairly priced and always with a smile. We would not hesitate to recommend this group of people to anyone who find themselves in need of their service.

Brenda in Ottawa

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Canada's Restoration Services, IICRC-certified mold removal, asbestos abatement, and water damage restoration company in Toronto and the GTA, serving all of Canada since 2008. 34,000+ inspections. Mike Holmes trusted. 24/7 emergency response.

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