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Bilingual Customer Service Representative

Canada's Restoration Services is growing quickly and we are looking to add to our team. If you are driven, ambitious and want to join a exciting and fast moving company with us then apply now. We are seeking a full-time customer-focussed representative to provide our customer the best service out there.

 Main Job Tasks and Responsibilities

·         Deal directly with customers either by telephone or electronically

·         Respond promptly to customer inquiries

·         Handle and resolve customer complaints

·         Obtain and evaluate all relevant information to handle product and service inquiries

·         Set up new customer accounts

·         Process orders, forms, applications and requests

·         Organize workflow to meet customer timeframes

·         Direct requests and unresolved issues to the designated resource

·         Manage customers' accounts

·         Keep records of customer interactions and transactions

·         Record details of inquiries, comments and complaints

·         Record details of actions taken

·         Prepare and distribute customer activity reports

·         Maintain customer databases

·         Manage administration

·         Communicate and coordinate with internal departments

·         Follow up on customer interactions

·         Provide feedback on the efficiency of the customer service process

Qualifications

·         Be fluently bilingual in French and English, both written and verbal

·         Have previous call-centre or customer service experience

·         Have an interest in the insurance industry

·         Be comfortable with technology and constant change

·         Be comfortable and proficient with the Internet, as well as PC tools including MS Excel, MS Word, etc.

·         Work well with others in a fast-paced environment

·         Have strong organizational and problem-solving skills

·         Have excellent communication skills

 

Want to learn more about the position? email us at HR@canadarestorationservices.com

 

In House Financing Available

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Approved and Work with Every Insurance Company

We are committed to working with every insurance company across Canada, including:

Caisses Desjardins Northbridge Insurance Intact Insurance TD Insurance Wawanesa Insurance Aviva Insurance

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