Emergency Service Needed? We arrive within 45 minutes

CALL NOW! 24/7 1.888.551.0514
Show Services

Bilingual Customer Service Representative

Canada's Restoration Services is growing quickly and we are looking to add to our team. If you are driven, ambitious and want to join a exciting and fast moving company with us then apply now. We are seeking a full-time customer-focussed representative to provide our customer the best service out there.

 Main Job Tasks and Responsibilities

·         Deal directly with customers either by telephone or electronically

·         Respond promptly to customer inquiries

·         Handle and resolve customer complaints

·         Obtain and evaluate all relevant information to handle product and service inquiries

·         Set up new customer accounts

·         Process orders, forms, applications and requests

·         Organize workflow to meet customer timeframes

·         Direct requests and unresolved issues to the designated resource

·         Manage customers' accounts

·         Keep records of customer interactions and transactions

·         Record details of inquiries, comments and complaints

·         Record details of actions taken

·         Prepare and distribute customer activity reports

·         Maintain customer databases

·         Manage administration

·         Communicate and coordinate with internal departments

·         Follow up on customer interactions

·         Provide feedback on the efficiency of the customer service process


·         Be fluently bilingual in French and English, both written and verbal

·         Have previous call-centre or customer service experience

·         Have an interest in the insurance industry

·         Be comfortable with technology and constant change

·         Be comfortable and proficient with the Internet, as well as PC tools including MS Excel, MS Word, etc.

·         Work well with others in a fast-paced environment

·         Have strong organizational and problem-solving skills

·         Have excellent communication skills


Want to learn more about the position? email us at HR@canadarestorationservices.com


In House Financing Available

In House Financing Available



We Work with All Insurance Companies

We are committed to working with every insurance company across Canada

Please, enter a valid value